SmartAssist - Customer Services | Smart Office | Managing Routine Office Tasks in the Cloud

Free 14 Day Customer Services trial!

SmartOffice has a team of Customer Services agents available to help our clients who wish to outsource their Customer Services function or require additional resources from time-to-time to help to cover staff leave or deal with short term spikes in workloads.

These services are provided on a flexible Pay-As-You-Go pricing model and are available on-demand to meet clients’ requirements.

Customer Services

There are a range of tasks that our Customer Services agents can undertake via our SmartAssist service.

These include:

Service Desk and Help Desk Logging
First-Line Response
Order Processing and Tracking
Customer Surveys
Event Invite Management

Are you an IT firm and have in-house staff answering and logging support calls? We can help you save money and become more efficient by outsourcing this to our SmartAssistance service. Your staff can then spend more time on chargeable work.

Do you have a spike in calls to your Customer Services department? We can help by filling in for those periods where your business is very busy and needs short term help.

Would you like to reduce your Customer Services fixed costs and only pay for what you use? Please contact us to find out more.

If there are any Customer Services solutions that are not listed above that would be of interest, please contact us to discuss these.

Smart Office has provided us with a perfect solution for all our telephone call answering needs. They answer our phone when we are not in the office, when the line is engaged and provide holiday cover too; and they do so in such a professional and seamless way that clients assume they are in the office at our reception desk! Messages are passed on quickly and accurately. It’s a professional and cost-effective solution for any business, big or small.

Wendy Lambert, PartnerLambert Legal

Liquid’s communications consultants can often spend a considerable proportion of their day away from the office or on the phone to clients, suppliers and the media. Being constantly available is essential to our business and by using Smart Office, we can ensure that we don’t miss a single phone call. The Smart Office team took time to understand our business and quickly recognised when we would need additional information from a caller. By receiving text messages and emails, we can deal with…

Katrina BrayPR Director Liquid

Like many businesses, phone calls to the office ebb and flow. At very busy periods when our receptionists are overwhelmed, our clients have a much better experience when their calls are taken by SmartOffice personnel than would have been the case if their call had been transferred to a voicemail service. We have benefited from the SmartOffice Call Overflow solution for some time and the arrangement works very well, avoiding the need for Hepburns Insurance to establish an impersonal automated cal…

Sean Fahy, DirectorHepburns Insurance

I had spoken to a number of call handling providers before contacting SmartOffice. They immediately came across as knowledgeable, efficient and professional which is key for me when considering who I would like to handle calls for my business given it is so important to project the correct image with callers. I have been delighted with the service I have received since beginning the relationship with SmartOffice and I would recommend anyone looking for a service to work with them.

Rav SallDirectorTumara Care London

SmartAssist – Customer Services

Free 14 Day Customer Services trial!

Customer Services