FAQS

General FAQs

How will I be billed for SmartOffice services?

Customers receive a fully itemised bill at the end of each month, payable by variable direct debit.

SmartCall – Call Answering

What does the SmartCall Call Handling Service consist of?

SmartOffice will professionally answer you incoming telephone calls in your company name and with an agreed answering script. We can then route this call through to you or send a message via email or SMS.

SmartOffice can also manage appointment bookings for businesses through their Internet based software.

How does the SmartCall Handling Service work?

Your telephone system will be configured to redirect calls from your office number to our telephony platform. Calls will then be routed to your assigned receptionist using our industry specific software. Your caller’s details will be displayed on the screen along with your company information and agreed script. If the receptionist is not available a colleague will automatically pick the call up. Mobiles and other extensions can also be redirected if desired.

Do I have to change my number?

No. You will continue to use your existing business telephone number(s).

Can I test the system?

Yes, we provide a no-commitment 14-day trial for our telephony services. After this you can either continue using the service or revert to answering the calls yourself.

How long is a SmartCall contract?

Our standard contract requires thirty days’ notice to terminate, so there is no long term commitment..

SmartChat - Live Chat Management

What does SmartChat consist of?

SmartChat allows you to communicate with your customers on convenient Chat Platforms.

How long is a SmartChat contract?

Our standard contract requires thirty days’ notice to terminate, so there is no long-term commitment.

SmartBooks – Cloud Bookkeeping

What does SmartBooks, the SmartOffice Bookkeeping service consist of?

Our SmartBooks experts are available to manage the recording of all transactions and the reconciliation of your books using Cloud based bookkeeping software.

I already use an accounting package can I convert my data?

Yes, absolutely we will take care of the conversion process for you.

I need Management Accounts and Cash Flow reports for the bank how does that work?

We can provide a standard bookkeeping service or something much more complex to include Management Reporting, cash flow and budgeting.

There are lots of great add-on specialist applications available can I use these?

Absolutely we can help you source and integrate the right add in applications for your business so that you don’t lose competitive advantage.

How long is a SmartBooks contract?

Our standard contract requires thirty days’ notice to terminate, so there is no long-term commitment.

SmartPay – Payroll

What does SmartPay, the SmartOffice Payroll service consist of?

SmartPay is SmartOffice’s fully outsourced payroll service, allowing businesses to use a trusted partner to manage this function. We use Cloud based payroll software to ensure staff are paid in a timely and accurate manner.

How long is a SmartPay contract?

Our standard contract requires thirty days’ notice to terminate, so there is no long-term commitment.

SmartAdmin – Administrative Services

What does SmartAdmin service consist of?

Our SmartAdmin team are available to help you outsource your everyday office admin, from managing emails to scheduling appointments.

This is an on-demand service that you can use as and when you need the extra resources or wish to fully outsource.

How long is a SmartAdmin contract?

Our standard contract requires thirty days’ notice to terminate, so there is no long-term commitment