We are a fast growing business. The company has been able to achieve this rapid growth by providing fantastic customer care. Utilising SmartOffice for our call handling requirements has helped enormously and ensures we are always available to deal with client requests as and when needed.
The service provided by the SmartOffice team is excellent. They genuinely act as a member of Comsure – In fact people keep asking if the Comsure team has got bigger with a dedicated receptionist answering the phone!!!
We tasked SmartOffice with providing a professional and seamless virtual reception service to our business, with a remit for ensuring our customers receive the highest levels of service and all new client opportunities are captured efficiently. SmartOffice has surpassed our expectations with their professionalism and it is good to know we have access to a local relationship manager if we need to discuss anything.
Like many businesses, phone calls to the office ebb and flow. At very busy periods when our receptionists are overwhelmed, our clients have a much better experience when their calls are taken by SmartOffice personnel than would have been the case if their call had been transferred to a voicemail service. We have benefited from the SmartOffice Call Overflow solution for some time and the arrangement works very well, avoiding the need for Hepburns Insurance to establish an impersonal automated call handling system. All calls regardless of activity are answered by a professional person rather than a machine. A great local solution.
What a great help to my business. I didn’t realise what a drain on resources managing incoming phone calls was until we employed SmartOffice. Their service levels have been fantastic and this has allowed us to concentrate on adding real value to our clients.
Smart Office has provided us with a perfect solution for all our telephone call answering needs. They answer our phone when we are not in the office, when the line is engaged and provide holiday cover too; and they do so in such a professional and seamless way that clients assume they are in the office at our reception desk! Messages are passed on quickly and accurately. It’s a professional and cost-effective solution for any business, big or small.
It was such a relief to have SmartOffice handle my calls and email while I was on holiday with my family. After chatting things through with my designated PA I felt confident that everything would be actioned according to my instructions. My holiday was so much more relaxing and I came back to a tidy inbox and happy clients.
We have been using ‘Smart Call’ since October 2014 and it has now become an integral part of our business giving us complete office flexibility. The perfect answerphone complete with personality.
The call answering service has worked really well for us. There are times when we are all out of the office working, so it means that no calls are missed from our clients or from potential leads. Smart Office take a message and email it straight away, so we can quickly respond wherever we are. It has given me peace of mind that ours clients can get hold of us and experience excellent customer service.
Having used another call handling service in the UK for over 5 years, I can’t tell you how happy I am to be using a company that provides the same level of excellent service, but understands local business and local nuances. I am now recommending Smart Office to all my business colleagues.
Liquid’s communications consultants can often spend a considerable proportion of their day away from the office or on the phone to clients, suppliers and the media. Being constantly available is essential to our business and by using Smart Office, we can ensure that we don’t miss a single phone call. The Smart Office team took time to understand our business and quickly recognised when we would need additional information from a caller. By receiving text messages and emails, we can deal with enquiries wherever we are. I wouldn’t hesitate to recommend them.
I had spoken to a number of call handling providers before contacting SmartOffice. They immediately came across as knowledgeable, efficient and professional which is key for me when considering who I would like to handle calls for my business given it is so important to project the correct image with callers. I have been delighted with the service I have received since beginning the relationship with SmartOffice and I would recommend anyone looking for a service to work with them.
SmartCall is the most professional and cost effective way to handle incoming calls and ensure you never miss a call. Everyone I have dealt with at SmartOffice has been extremely helpful and I would not hesitate in recommending their services. Anyone who is starting out in business or for busy companies who want a flexible on-demand facility SmartCall is a great service. As a previous customer of UK based Call Answering service it is fantastic to have found someone who can offer this locally and at a competitive price.
As a small company, ensuring that my calls are answered promptly, professionally and with conviction is very important to me and my success. SmartOffice now takes care of this for the business. The service I have received from them has been superb, resulting in my customers feeling attended to and I have peace of mind that I am not missing a single call.
We engaged SmartOffice to provide Virtual Reception facilities as a back up to our internal resource, thereby ensuring a continuity of customer service to our clients and our partners. We have been delighted by both the professionalism and effectiveness of the call handling service, and we can even arrange to have calls patched through on our mobile phones and messages sent via SMS when we are traveling as required. First class.